How can we help you?

Once your booking is successful, we send an instant confirmation email containing your digital voucher and booking reference number. You can also view it by clicking the link in your email or entering your booking reference code in the portal.

Yes, flight cancellations are permitted up to 24 hours before departure in most cases. Refund eligibility and cancellation fees depend entirely on the specific airline's fare rules. Please contact support to initiate a cancellation request.

Your unique reference number (a 6-digit alphanumeric code or invoice ID) is clearly displayed in the top-right corner of your confirmation email and voucher.

We support major local and international options, including connectIPS, eSewa, Khalti, Himalayan Bank portal, and credit cards (Visa, MasterCard, American Express, UnionPay).

Once a refund is approved and processed by our team, it typically takes 3 to 5 business days for local bank transfers/wallets, and 7 to 10 business days for international card refunds depending on your issuing bank.

Yes! A digital VAT invoice is automatically generated and attached to your confirmation email. If you need a hard copy or custom billing details, email finance@tripsansar.com.

Most domestic flights in Nepal allow 15kg of checked baggage and 5kg of hand luggage. For high-altitude or remote airport flights (like Lukla or Jomsom), limits are strictly enforced for passenger safety.

You can book helicopter packages under the Tours section or request a custom itinerary by contacting our charter desk directly at charter@tripsansar.com or calling +977-9851233710.

The comprehensive package includes Kathmandu-Lukla-Kathmandu flights, tea house accommodations, three meals daily on trek, national park permits, TIMS card, and an experienced, certified English-speaking guide.

In the event of weather-related delays (common for Lukla or mountain flights), we will reschedule you to the next available flight. If the delay is permanent and cancels the activity, we issue a full refund minus minor administrative fees.

Go to the login page, click 'Forgot Password?', and enter your email address. We will send you a secure link to reset your account credentials immediately.

Once logged in, click your profile icon in the top right to access account settings, where you can modify your contact info, email address, and view transaction history.